PATIENT MOMENTS IMPROVING CARE FROM THE FRONTLINE

Patient Moments is a simple yet powerful tool for improving the quality and safety of patient care. It links patient feedback, staff engagement and the delivery of improvements at the frontline, focusing staff attention on the patient experience and supporting continuous improvement and cultural change.

There are no targets, tick boxes or jargon - just the structured application of experience, observation, information and compassion.

Patient Moments grew from our belief that frontline staff can make beneficial changes to the delivery of care but that potential is often stifled. Our experience of performance improvement convinced us that simple solutions are often the most effective. But the simplicity must be underpinned with structure and discipline.

Patient Moments gives frontline staff everything they need to focus their experience and intelligence on changing the ways that they deliver care. Their successes, and failures, are recorded and can be shared so the wider organisation benefits from their commitment and creativity.