WHat is Patient Moments
Patient Moments is a decision making framework that allows staff to make a wide range of improvements to most aspects of service delivery. It enables management and staff to quickly and confidently address issues such as:
- Patient experience
- Patient safety
- Intelligent kindness
- Efficiency and effectiveness
- Staff morale and wellbeing
- Organisational culture
Patient Moments encourages staff to look at themselves and their surroundings through their patients’ eyes, allowing them to develop a practical understanding of their patients’ experience and:
- Evaluate and identify issues and problems
- Decide what changes they can make to improve delivery of care
- Develop agreement and commitment to implement these changes
- Assess the value and impact of the changes
- Share stories and learning with the wider system
As confidence grows, what begins as a local exercise stimulates wider change, promoting openness and generating a culture of responsibility, cooperative problem solving and service improvement.
