BIZZ

What does Patient Moments Deliver?

  • An improved patient experience
  • Improved patient safety
  • A focus on frontline staff for immediate impact
  • A way of finding and fixing frontline problems quickly
  • Staff-driven improvements, with frontline teams able to choose, implement and monitor remedies
  • Sharing of best practice and celebration of success

Benefits for frontline staff

Patient Moments liberates and engages frontline staff by giving them the ability to make direct changes to the work they do. The foundations for success are simple:

PERMISSION

Staff know that their managers fully support their efforts to improve the quality and safety of care using Patient Moments. Managers make an explicit and visible commitment to actively support and facilitate the programme. Staff clearly understand how much authority they have been offered.

COMPETENCY

Patient Moments includes short but effective learning sessions that give staff the knowledge and tools they need to manage decision making as a team. The skills learned will improve overall leadership and team working capabilities, which benefits the individual, the trust and its patients.

CONFIDENCE

Staff need confidence to put Patient Moments into practice and make their first decisions. Our facilitators work with frontline teams, offering practical support and guidance until teams can manage the process independently. This usually happens very quickly.

Benefits For the trust

Patient Moments can rapidly release time and resources by improving efficiency and effectiveness.

An online ‘log’ allows all participants to see which issues are being addressed and the impact decisions and actions are having on delivery of care, patient experience and staff morale.

Patient Moments encourages staff and managers to solve complex issues by working together. This programme can have a rapid and profound impact on the system:

 

  • Staff are empowered and enthused
  • Patient experience improves
  • Staff morale and confidence rises
  • Staff push for bigger and wider change
  • Managers see the benefits and support this evolution
  • Improvement and cultural change is sustained and widespread